Email [email protected] within 7 daysof any payment and we'll issue a full refund, no questions asked. Refunds land back on your original payment method in 5–10 business days.
Please only request refunds for genuine reasons — accidental duplicate payments, unauthorised card use, or a real change of mind. Chai contributions are voluntary tips (not payment for a specific product), so we ask that you don't treat this as a return window on a purchase. Every reasonable request is approved without fuss.
1. What this policy covers
PromptSpace collects two kinds of payments, both through Razorpay:
- Voluntary supporter contributions from the Buy Me a Chai page. These are optional tips donors give to help cover server costs — not payment for any specific product or service.
- Paid skills or paid tools purchased through the PromptSpace marketplace (currently free — this section covers future paid offerings).
This policy applies to both. If we ever launch additional paid services, we will link them to this same policy unless we publish a product-specific exception.
2. How to request a refund
Send an email to [email protected] from the same email address you used at checkout, and include:
- The Razorpay payment ID (starts with
pay_) shown on your receipt email - The amount you paid
- A one-line reason (optional — you don't owe us an explanation)
We aim to acknowledge every refund request within 1 business day. If you don't hear back within 3 business days, please resend the email — occasional messages get lost.
3. Refund window
You can request a full refund within 7 daysof the payment date, for any reason. After 7 days we'll still consider refund requests on a good-faith basis (mistaken donations, chargeback avoidance, unauthorised card use, etc.), but they are not automatic.
Unauthorised or fraudulent charges:report to us immediately even if it's past the 7-day window. We will refund unauthorised transactions in full at any time and cooperate with your bank on any dispute.
4. How refunds are processed
- Method: refunds return to the same source you paid from — UPI back to the same UPI ID, card back to the same card, netbanking back to the same account.
- Timing: Razorpay initiates the refund within 24 hours of our confirmation. Your bank or card network typically credits the amount in 5–10 business days. UPI and India-issued cards are usually faster (2–3 business days).
- Amount: we refund the full amount you paid, including any payment gateway fees on our side. You do not pay anything for the refund itself.
- Foreign exchange:for international card transactions, the refund is issued in the same currency you paid (USD, EUR, GBP, etc.). Your bank's FX rate on the refund date may differ slightly from the original charge date — that's a bank-side matter we can't control.
5. Cancellations
The chai-jar contribution is a one-time payment — there is nothing recurring to cancel. If you have a payment that's stuck in "pending" state and want to cancel it before it captures, email us and we'll cancel the underlying Razorpay order.
For future subscription or recurring products (not yet launched), we will publish a separate cancellation flow directly inside the product settings.
6. What we can't refund
- Third-party fees your bank may charge you for the original transaction (e.g. international card surcharges). Those are between you and your bank.
- Payments made to another entity that you mistakenly believe were to PromptSpace. Please always verify the payee before paying — if in doubt, our Razorpay merchant name is PromptSpace and our payment ID prefix is
pay_.
7. Chargebacks
If you file a chargeback with your card issuer instead of contacting us, Razorpay will notify us. We'll always cooperate with the legitimate dispute process and are happy to submit evidence in your favour when the chargeback is warranted. That said, please try email first — it's faster (usually same-day) and doesn't affect your card's dispute history.
8. Changes to this policy
We may update this policy from time to time. Any change applies only to payments made after the change date. The date at the top of this page always reflects the current version. Payments made under a previous version stay under that version's terms.
9. Contact us
Email: [email protected]
Response time: 1 business day (typically faster)
Legal entity: VASMYST, a sole proprietorship registered in India. PromptSpace is a brand operated under VASMYST. All payments (including PromptSpace supporter contributions) are processed under VASMYST via Razorpay. We're a small team — real humans read every refund email.
10. Related policies
This policy is version 1.0, effective 2 August 2026.